Payment Policy:

At Delta Hiking, all transactions are processed in USD currency only. Prices seen on the page can be automatically converted from USD to your local currency by selecting your currency in the drop down at top of the page.

Return & Exchange Policy:

Defective/Damaged Product

We will only reimburse you if the item is deemed to be defective or damaged and you have notified us within 30 days of receipt of the item.

Buyers are required to provide photographic evidence of the product defect or damage.

Please email us at info@deltahiking.com and we will assess the claim and respond. If the claim is substantiated, we will offer either a replacement or full refund.

In the event you wish to return the purchased item, all costs related including the shipping fee will be shouldered by the buyer.

Return policy

Return is only eligible when the item received is not as described from our website. Customers must report the case to us within 30 days after the delivered date. A video or picture evidence is needed to prove that the item does not match the product description on our website. The return item must be unopened. A full refund will be credited after we receive the item in good condition. Please note that the original shipping fees are non-refundable.

 

Cancellation & Amendment of Order Policy:

Cancellation on Orders

In the event you wish to cancel your order, you MUST contact us within 8 hours of placing the order. 

Be advised that any cancellations requested after 8 hours of completion of purchase may be too late to cancel if the shipping/processing time has been initiated.

Amendments to Orders

If you wish to amend an order, you MUST contact us within 8 hours of placing the order. All efforts will be made to accommodate your request however it may not be possible if shipping/processing time has been initiated. 

If you have any further questions/concerns please feel free to email us at info@deltahiking.com.